Question 1

Privacy & Encryption

Accepted Answer

Your address, phone, and order history are encrypted at rest and in transit. We never sell or share member data with third-party marketers. Access is limited to your assigned rider and atelier partner — and only for the duration of your active order.

Question 2

Pay After Delivery

Accepted Answer

We settle via M-Pesa only after your items are delivered and inspected. No upfront deposits, no hidden fees. If something arrives below standard, you may refuse payment and our concierge will resolve it within the hour.

Question 3

Live Rider Tracking

Accepted Answer

Once a rider picks up your order, a live map opens in-app. Share a public waybill link with family or staff — no account required. ETA updates every thirty seconds from Karen to Kileleshwa.

MAMA LUXE— Luxury Concierge